SHIPPING & DELIVERY POLICY
Last Updated: May 2026
Thank you for shopping with Hari Gokal. We are committed to delivering your orders safely, efficiently, and in a timely manner.
Please read our Shipping & Delivery Policy carefully before placing an order.
1. Merchant Information
This website is owned and operated by:
Darshan Lal & Co.
Operating under the brand name Hari Gokal
Delhi, India
2. Shipping Coverage
Hari Gokal currently delivers across:
India
Delivery availability may vary depending on:
serviceable pin codes,
courier partner availability,
and operational limitations.
3. Order Processing Time
Orders are generally processed within:
1–3 business days
after successful payment confirmation.
Orders placed on:
Sundays,
public holidays,
or during peak sale periods
may require additional processing time.
4. Estimated Delivery Timeline
Estimated delivery timelines are as follows:
Domestic Deliveries (India)
Metro cities: 2–5 business days
Other cities/towns: 3–8 business days
5. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment confirmation.
Hari Gokal may offer:
Free shipping on selected orders,
Promotional shipping offers,
or location-based shipping rates.
Shipping charges are subject to change without prior notice.
6. Order Tracking
Once an order is shipped, customers may receive:
Tracking ID,
Courier details,
or shipment confirmation
via:
Email,
SMS,
WhatsApp,
or other communication channels.
Tracking availability depends on the courier partner.
7. Delivery Attempts
Courier partners may make multiple delivery attempts.
If delivery fails due to:
incorrect address,
customer unavailability,
refusal to accept delivery,
or unreachable contact details,
the order may be:
returned,
cancelled,
or subject to additional shipping charges for re-delivery.
8. Customer Responsibilities
Customers are responsible for providing:
Accurate shipping information,
Correct contact details,
Complete delivery address,
and availability during delivery.
Hari Gokal shall not be responsible for delays or failed deliveries caused by incorrect information provided by customers.
9. Delayed Deliveries
While we strive for timely delivery, delays may occur due to:
weather conditions,
courier disruptions,
festivals,
strikes,
natural disasters,
operational issues,
or force majeure events.
Hari Gokal shall not be liable for delays caused by circumstances beyond reasonable control.
10. Damaged or Tampered Packages
Customers are advised to inspect packages at the time of delivery.
If the package appears:
damaged,
tampered,
opened,
or leaking,
customers should:
refuse delivery where possible,
or immediately contact Hari Gokal with photographs/videos within 48 hours of delivery.
11. Non-Serviceable Areas
Certain locations may be classified as non-serviceable by courier partners.
In such cases:
the order may be cancelled,
delayed,
or alternative delivery arrangements may be suggested.
If payment has already been made for a cancelled order, the refund will be processed in accordance with our Refund Policy.
13. Lost Shipments
In the rare event of a shipment being lost during transit, Hari Gokal will coordinate with the courier partner for investigation and resolution.
Resolution may include:
replacement,
refund,
or store credit,
subject to verification and courier confirmation.
14. Changes to Shipping Policy
Hari Gokal reserves the right to modify or update this Shipping & Delivery Policy at any time without prior notice.
Updated policies shall become effective immediately upon publication on the website.
15. Contact Information
For shipping-related queries or support, customers may contact:
Darshan Lal & Co.
Operating under the brand name Hari Gokal
Delhi, India