REFUND, RETURN & CANCELLATION POLICY
Last Updated: May 2026
Thank you for shopping with Hari Gokal. We strive to ensure that every product delivered meets our quality standards and reaches you in excellent condition.
Please read this Refund, Return & Cancellation Policy carefully before making a purchase.
1. Merchant Information
This website is owned and operated by:
Darshan Lal & Co.
Operating under the brand name Hari Gokal
Delhi, India
2. Cancellation Policy
Order Cancellation by Customer
Customers may request cancellation of an order:
Before the order is shipped or dispatched from our warehouse.
Once the order has been shipped, cancellations may not be accepted.
Cancellation Request Channels
Cancellation requests may be submitted through:
Website contact form
Email support
Customer care/WhatsApp support (if available)
Direct communication channels provided by Hari Gokal
Cancellation by Hari Gokal
Hari Gokal reserves the right to cancel orders due to:
Product unavailability,
Pricing or technical errors,
Suspected fraudulent transactions,
Incomplete payment,
Incorrect customer information,
Operational limitations.
In such cases, customers will be informed and eligible refunds, if applicable, will be processed.
3. Return & Replacement Policy
Due to the nature of food and consumable products, returns are generally not accepted once products are delivered.
However, customers may be eligible for:
Replacement,
Refund,
or exchange
only under the following conditions:
Damaged product received,
Defective or expired product received,
Incorrect item delivered,
Missing items in the order.
4. Return/Replacement Eligibility Period (Policy TAT)
Customers must report eligible issues within:
48 hours of delivery
along with:
Order details,
Images/videos of the product,
Packaging photographs,
and proof of damage or issue.
Requests received after this period may not be accepted.
5. Refund Policy
Refunds will only be processed after verification and approval by Hari Gokal.
Approved refunds may be issued in the following cases:
Damaged product,
Incorrect product delivered,
Order cancelled before dispatch,
Failed delivery due to operational reasons,
Eligible quality-related concerns verified by our team.
6. Mode of Refund
Approved refunds shall be processed through:
Original payment method,
Bank transfer,
UPI transfer,
Store credit,
or any other mutually agreed method.
Cash refunds are generally not provided.
7. Refund Processing Time
Once approved, refunds are typically processed within:
5–10 business days
Actual credit timelines may vary depending on:
Banks,
Payment gateways,
Card issuers,
or financial institutions.
8. Non-Returnable & Non-Refundable Items
The following items are generally not eligible for return or refund:
Opened food products,
Used products,
Products damaged due to customer mishandling,
Customized or special-order items,
Products without original packaging,
Products reported after the eligible reporting period.
9. Replacement Policy
Where applicable, Hari Gokal may offer:
Product replacement,
Partial refund,
Full refund,
or store credit
based on the nature of the issue and internal verification.
10. Shipping Charges
Shipping charges, if any, are generally non-refundable unless:
Wrong product was delivered,
Product arrived damaged,
or the issue occurred due to an error from Hari Gokal.
11. Fraudulent Claims
Hari Gokal reserves the right to reject refund, replacement, or return requests in cases involving:
False claims,
Misuse of policy,
Incomplete evidence,
or suspicious activity.
Legal action may be taken where necessary.
12. Contact for Refunds & Cancellations
For cancellation, return, replacement, or refund requests, customers may contact:
Hari Gokal
Operated by Darshan Lal & Co.
Delhi, India
Email: customercare@harigokal.com
We are committed to resolving genuine customer concerns fairly and efficiently.